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The Decoder
OpenAI says more workers are using ChatGPT to do other people's jobs
OpenAI has observed a significant trend, termed 'task crossover,' where employees are using ChatGPT for functions beyond their traditional roles. The analysis of over 800,000 work-related messages indicates that nearly half of job-specific inquiries involve tasks typical of other professions, with marketing and engineering experiencing the most overlap. This trend appears more pronounced in smaller businesses where specialized teams are limited. OpenAI interprets this data as an early indicator of evolving job profiles in the workforce, highlighting the changing nature of professional roles ahead of formal job title adjustments.
MonitorConfidence: HighShort term horizon
Published 27 Jul 2026, 20:10 UTC1 min read
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Summary
TL;DR
- 43.5% of job-specific queries in ChatGPT involve tasks from other professions.
- Marketing and engineering see the most crossover in job tasks.
- ChatGPT users take on roles traditionally managed by specialists.
- Effects are stronger in smaller companies with fewer specialists.
- OpenAI sees evolving job profiles indicated by ChatGPT usage trends.
Interesting facts
- Task crossover suggests a potential redefinition of job roles in various industries.
- The analysis excluded common tasks such as basic writing and scheduling.