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IT News Africa
Telviva launches intelligent digital agent ‘Viva’ to fast-track enterprise AI adoption for SA businesses
Telviva has announced the launch of Viva, a voice and text-based digital agent designed to facilitate enterprise-grade AI adoption for South African businesses. This solution is aimed at transitioning from traditional chatbots to a more dynamic digital agent that can handle customer queries autonomously while still being able to refer complex issues to humans. With four scalable tiers of service, businesses can tailor Viva to their specific operational needs, reflecting a clear shift in enhancing customer experience roles within workplaces.
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Published 20 Aug 2026, 08:40 UTC4 min read
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Summary
TL;DR
- Viva is a locally built intelligent digital agent.
- It offers four tiers tailored for various business needs.
- Focuses on enhancing human roles in customer interactions.
- Tracks performance using four defined metrics.
- Addresses the needs specific to the South African market.
Interesting facts
- Viva transitions receptionists to 'Customer Experience Influencers'.
- The solution is tailored specifically to South Africa's communication landscape.
- Viva operates at a fixed monthly fee, eliminating unpredictable costs.